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American Express acquires LoungeBuddy

Publish date: 24 May 2019
Author: American Express

American Express announced it will acquire LoungeBuddy, a digital platform that enables travelers to discover, book and access airport lounges worldwide. Founded in 2013, LoungeBuddy’s mobile app and website (www.loungebuddy.com) provide a premium airport experience with robust lounge ratings and reviews, comprehensive eligibility criteria, and global airport coverage through its lounge partners. The acquisition is expected to be completed in April 2019.

“The expansive airport lounge access we offer our premium Card Members through the Global Lounge Collection is among the most popular travel benefits we offer, which is why we continue to invest in enhancing the lounge access and services we provide,” said Chris Cracchiolo, Senior Vice President, Global Loyalty and Benefits, American Express. “With the acquisition of LoungeBuddy, we will be able to leverage its cutting-edge platform to develop additional ways to become an essential part of our Card Members’ digital lives.”

American Express has been partnering with LoungeBuddy since 2017 to provide information in the American Express mobile app for the more than 1,200 airport lounges that Platinum Card and Centurion Members can access through the American Express Global Lounge Collection.

"Since the beginning of our partnership with American Express, it was clear that American Express shared the same commitment to elevate their customers’ entire travel experience and beyond," said Tyler Dikman, Co-Founder and CEO, LoungeBuddy. "As a company rooted in providing a highly premium experience using innovative technologies, we are excited to work even more closely with American Express to further deliver on this for their Card Members across the globe," added Zac Altman, Co-Founder and CTO, LoungeBuddy.

After the acquisition, LoungeBuddy will operate as a wholly-owned subsidiary of American Express under the leadership of its original founders and will continue to develop its technologies and capabilities in digital travel services.

On April 1, 2019, American Express closed the acquisition of LoungeBuddy. Moving forward, lounge booking services through the LoungeBuddy platform will be exclusively available for American Express Card Members. Additionally, while there are some changes to the number of lounges available to book through the LoungeBuddy platform, American Express is actively working with a number of lounge operators to expand the options available for Card Members to book through the platform in the near future. The acquisition has no impact on the lounge access provided to Platinum and Centurion Card Members through the American Express Global Lounge Collection. 

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