Efma’s next ‘Learning Expedition’ will take place in London from 25 to 27 June 2019. Don’t miss out on insights from the world’s leading city of fintechs on the hottest topics such as open banking, CX omnichannel journeys and digital transformation.
Key competitors, neobanks, fintechs and even key global retailers are constantly challenging existing business models. One of the best ways to stay competitive is by immersing yourself in the world’s second global financial hub.
The vibrant city of London brings together innovative businesses and traditional, stable and trustworthy companies, so you will have the opportunity to gain a multidimensional perspective. This three-day event promises to deliver on how to face the modern-day challenges of customer-driven innovation, through sessions led by a range of renowned financial players including Santander UK, HSBC, CYBG and challenger banks Starling Bank, ANNA Money and Revolut.
Learn from the giants…
This learning expedition’s carefully constructed agenda includes ground-breaking case studies centered on innovation and digital transformation within traditional banking institutions such as HSBC and First Direct.
Find out from HSBC’s Andrew Connell how the bank is embarking on a forward-looking digital journey, as well as how First Direct is incorporating fintechs, partnerships and marketplaces into their own digital journey. Manroop Khela, Head of Transformation at Santander UK will also run two sessions on open banking strategy, fintech partnerships, and the customer experience in a digital world.
…and the disruptors
Participants in this summer’s learning expedition will also have the chance to exchange with the bright minds behind the city’s most successful neobanks.
Various members of Revolut, including Jamie Devlin, Head of Business Development & Partnerships as well as Marketing Manager Ryan Thorpe, will share their insights into the viral marketing, digital customer experience and partnership strategies behind the British fintech that aims to give customers ‘access to a world beyond banking’. Learn how they disrupted business banking and grew from a small startup to having a strong base of 4 million retail users.
Also on the program are sessions led by Boris Dyakonov, co-founder of ANNA Money – which stands for ‘Absolutely No-Nonsense Admin’ – and Starling Bank’s COO Julian Sawyer.
A unique retail experience tour
Finally, don’t miss out on an exclusive ‘customer experience store tour’ in a selected London location, guided by Efma’s very own Senior Advisor John Berry. This interactive tour will provide a benchmark customer experience from leading retailers against banks, building upon three key areas: the “experience” delivered; the “customer journey”; and how to create the desired “brand” experience.
Efma’s learning expeditions offer a premium, exclusive and hassle-free experience for top level executives. One of Efma’s most engaging event formats, they consistently offer an excellent opportunity to exchange ideas, insights and business cards, all the while getting hands-on experience during onsite visits at some of the most innovative global players.
In just one trip, you’ll be able to visit the attractive modern city where global financial business was born and whose rich history has inspired leading players in financial services all over the world.
Efma’s Learning Expedition in London promises to be a must-attend event – SOLD OUT.