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Santander Bank Polska launches new e-banking platform for large companies and corporations

Publish date: 25 May 2021
Enhanced notification centre, customizable dashboard, group work and automation of routine tasks - these are just some of the features of the new online banking system for companies that have so far used iBiznes24 in Santander Bank Polska.
The existing iBiznes24 corporate e-banking system has been completely revamped, and its new look and functionalities are the result of consultations with entrepreneurs and consideration of their needs. The new iBiznes24 changes the way companies interact with the bank and introduces innovative features that will significantly improve remote banking for large companies and corporations. The process of creating the new system was supported by Symetria, a Polish research and design agency, which spared no effort to make the application as user-friendly as possible. The new platform is already after the testing phase and the process of transferring the first business customers has started. Ultimately, the new platform will be used by all business and corporate clients. The process has been divided into phases during which new platform functionalities will be made available and will continue in the coming quarters. Each transfer of a client to the new version of electronic banking for  businesses will be preceded by a direct contact with the banker.

“To make the new system as responsive as possible to the needs of Santander Bank Polska's customers, we conducted user tests and in-depth interviews with employees of companies from all over Poland. We looked closely at how corporate clients use e-banking and identified the challenges they face. We noticed that as their businesses grow and the number of banking operations they do online is rising, they need greater transparency of the available features and control mechanisms that help reduce the possibility of making a mistake when performing financial transactions. We have launched the new iBiznes24 system to make using the service as intuitive as possible and tailored to their needs. Thanks to our analysis, we were able to create a revolutionary electronic banking system for corporate clients, which offers not only an intuitive design, but above all, ease of use," says Artur Chodacki,  Chief Corporate Clients Officer at Santander Bank Polska.

The relaunched iBiznes24 platform was improved primarily in terms of the UX layer. The changes are aimed at making the online financial service in Santander Bank Polska even faster and easier. Users can enjoy a new look of the e-banking dashboard and a welcome "onboarding" system, which will quickly and efficiently guide the customer through the new layout and all available functionalities.

What distinguishes the new iBiznes24 on the market is primarily the dashboard, tailored to the very high requirements of business and corporate customers. This is the user start screen, the heart of the new system, visible immediately after logging in. It is here that the user will find the most useful information. The dashboard is divided into two sections: the main view with tiles and widgets and the menu on the left side with shortcuts and access to important system elements. Among the widgets, users will find, for example, statistics of money transfers, preview of company finances and accounts, and information on exchange rates. Interestingly, from now on, users will be able to modify the appearance of the desktop by adding or hiding the functionalities which they currently do not need. Most widgets are editable. They can be turned on and off using the "Edit dashboard" button. The iBiznes24 menu was designed to give customers easy access to a set of pre-set templates, which will facilitate the execution of transfers and to some external services such as Faktor24, SantanderTrade or One Trade Portal.

Additionally, a user-friendly "help" icon has been introduced, which is visible from any place in the system and helps to quickly find out what particular buttons and tabs are used for. Clients can also use the search engine which will make it easier to find necessary information on transactions or orders. In the new notification centre, customers will find information about generated reports, important messages in the mail, or time remaining until session expiration.

The new default settings feature allows customers to personalize transaction parameters. For example, in the case of transfers you can choose default currencies, accounts and specify the dispatch mode.

An innovative feature in the new system is the ability to work in groups. The bank's clients can exchange information with their colleagues via an embedded commenting feature . They can also track which elements of the system were modified, how and by whom. The notification centre available in the new iBiznes24 records such information and then, depending on the user's role, delivers a list of relevant notifications.

The changes introduced, which resulted in an innovative electronic banking platform for companies on the Polish market, are aimed primarily at increasing the effectiveness of self-management of finances by entrepreneurs. The new tool is easy to use, saves time and, thanks to numerous system prompts, limits the risk of making mistakes when  executing transactions.

The new iBiznes24 is also adapted to mobile devices. It was created using the Responsive Web Design system, thanks to which the electronic banking website adapts to any screen workspace, regardless of the type of device the user wants to use.

"We approached the ambitious task of supporting Santander Bank Polska in defining the future of corporate banking in Poland with great enthusiasm. The project plan was simple: draw on the strengths of the previous version of the platform, eliminate its weaknesses and exceed the expectations of the target audience with the new iBiznes24 release. Using a variety of research methods, we gained a thorough understanding of the user needs and the context of using the system. Thanks to the acquired information and interaction with users we created a unique electronic banking tool for businesses and corporations on the Polish market. We are currently focusing on making sure that the high level of UX is gradually achieved with the implementation of subsequent modules of iBiznes24," says Piotr Chwiedziewicz, Head of Growth at Symetria.
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